Privacy Policy

1. Data Controller Information

jillip ("we," "us," "our") is the data controller responsible for the personal information processed through the jillip.club Platform. jillip operates as a PAGCOR-regulated online casino and sports betting platform serving players in the Republic of the Philippines.

For all privacy-related inquiries, please contact our Data Protection Officer:

[email protected]  |  24/7 Live Chat on jillip.club

2. Information We Collect

jillip collects personal information that is necessary to provide you with a safe, compliant, and personalized gaming experience. The categories of information we collect include:

3. How We Use Your Information

jillip processes your personal information only for lawful, specified, and legitimate purposes. We use your data to:

• Verify your identity and confirm that you meet the 21+ age requirement mandated under PAGCOR regulations for casino-style gaming in the Philippines.
• Create, manage, and maintain your jillip account in good standing.
• Process deposits and withdrawals in Philippine Peso (PHP/₱) through approved payment channels including GCash, Maya, BPI, BDO, UnionBank, and Coins.ph.
• Fulfill our legal and regulatory obligations under PAGCOR, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012.
• Detect, investigate, and prevent fraudulent activity, account abuse, and violations of our Terms and Conditions.
• Provide customer support and resolve disputes through our 24/7 Live Chat and email channels.
• Monitor responsible gaming indicators and apply account protections where necessary (e.g., self-exclusion, deposit limits).
• Send transactional communications including account confirmations, withdrawal notifications, and security alerts.
• Improve the Platform's performance, game offerings, and overall user experience.

jillip does not use your personal information for automated profiling that produces legal or similarly significant effects without your explicit consent.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012 (RA 10173) and applicable PAGCOR data governance rules, jillip processes your personal information on the following legal bases:

• Contractual necessity: Processing required to fulfill our agreement with you as a registered jillip Member (e.g., account management, payment processing).
• Legal obligation: Processing required to comply with PAGCOR regulations, AMLA reporting requirements, and other applicable Philippine law.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests do not override your rights.
• Consent: For optional marketing communications or non-essential cookies, where we will always seek your explicit consent and provide an easy mechanism to withdraw it.

5. Disclosure of Your Information

jillip does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data in the following limited circumstances:

• Regulatory authorities: We are required to share relevant data with PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government authorities upon lawful request.
• Payment processors: Financial data is shared with PAGCOR-approved payment partners (e.g., GCash, Maya, BPI, BDO) solely to process your transactions.
• Technology service providers: We engage trusted IT and cloud service providers under strict data processing agreements that prohibit unauthorized use of your data.
• Fraud prevention and security: In cases of suspected fraud, account abuse, or criminal activity, we may share data with relevant law enforcement agencies or security services.
• Business transfers: In the event of a merger, acquisition, or restructuring, your data may be transferred to the acquiring entity under equivalent data protection obligations.

All third-party service providers engaged by jillip are contractually required to handle your personal information in compliance with RA 10173 and to implement appropriate security measures.

6. Data Retention

jillip retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Our standard retention periods are:

• Account data: Retained for the duration of your account and for five (5) years following account closure, in compliance with PAGCOR record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years as required under the Anti-Money Laundering Act.
• Communications and support records: Retained for two (2) years from the date of the last interaction.
• Technical/log data: Retained for ninety (90) days for security and fraud prevention purposes, unless longer retention is required for an active investigation.

When your data is no longer required, jillip will securely delete or anonymize it in accordance with our data disposal procedures.

7. Cookies & Tracking Technologies

jillip uses cookies and similar technologies to deliver a secure and seamless gaming experience. The types of cookies we use are:

• Essential cookies: Required for the Platform to function correctly, including maintaining your login session and securing your account.
• Performance cookies: Used to analyze how Members interact with the Platform so we can improve game loading times and navigation.
• Functional cookies: Remember your preferences (e.g., language, game settings) to personalize your experience.

jillip does not use advertising or cross-site tracking cookies. You may manage cookie preferences through your browser settings; however, disabling essential cookies may impair Platform functionality.

8. Your Rights as a Data Subject

As a resident of the Philippines, you are entitled to the following rights under the Data Privacy Act of 2012:

• Right to be informed: You have the right to know what personal data we collect and how it is used — this Privacy Policy fulfills that obligation.
• Right of access: You may request a copy of the personal data jillip holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations under PAGCOR and AMLA regulations.
• Right to object: You may object to the processing of your personal data in certain circumstances, including for direct marketing purposes.
• Right to data portability: You may request a structured, machine-readable copy of your personal data for transfer to another controller.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within fifteen (15) business days.

9. Data Security

jillip implements industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS 1.3) encryption for all data in transit between your device and our servers.
• AES-256 encryption for sensitive data stored at rest, including financial records and identity documents.
• Multi-factor authentication (MFA) options for Member accounts to prevent unauthorized logins.
• Regular security audits, penetration testing, and vulnerability assessments conducted by qualified cybersecurity professionals.
• Strict role-based access controls ensuring only authorized jillip personnel can access Member data on a need-to-know basis.

Despite these measures, no system is entirely immune to risk. In the event of a personal data breach that poses a risk to your rights and freedoms, jillip will notify you and the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, in accordance with RA 10173.

10. Children's Privacy

jillip's Platform is strictly for individuals aged 21 years and older in accordance with PAGCOR regulations. We do not knowingly collect personal information from minors. If we discover that a user under the age of 21 has provided personal information, we will immediately suspend the account and delete the associated data. If you believe a minor has registered on jillip, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

jillip may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes, we will notify active Members via email or an on-platform notification and update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of the jillip Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

12. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or jillip's data handling practices, please reach out to us:

[email protected]

24/7 Live Chat available on jillip.club (Philippine Time)

For unresolved privacy complaints, you may also contact the National Privacy Commission (NPC) of the Philippines at privacy.gov.ph.